How fast can you respond to a SharePoint production outage?

Support-plan customers get a 15-minute acknowledgement on severity-1 outages through the on-call rotation, with an engineer actively troubleshooting inside 60 minutes twenty-four hours a day. Severity-1 is reserved for tenant-wide inaccessibility, authentication failure, data loss, or search index corruption affecting production business processes. Severity-2 (feature broken for a specific department) is acknowledged inside one business hour. For ad-hoc emergency engagements without an existing contract, an engineer can typically be on a bridge within two hours during US business hours after the engagement agreement is signed. Every incident produces a written root-cause analysis within five business days, including the Microsoft 365 Service Health correlation ID where applicable, change-management entries reviewed, and a hardening recommendation so the same issue does not recur.

What does a tenant-to-tenant SharePoint migration look like?

Tenant-to-tenant migrations run in four phases. Discovery inventories every site collection, OneDrive, Teams, Planner plan, group calendar, and permission assignment, and maps source-to-target identities. Pre-migration remediation fixes unsupported items — external sharing links, orphaned permissions, oversize files, legacy InfoPath forms, and classic workflows — before the first byte moves. Migration executes in waves grouped by business unit, using a combination of ShareGate, Quest On Demand, or native Microsoft cross-tenant tooling depending on scope, content types, and identity model. Cutover runs on a weekend window with delta-sync passes on Friday evening and Sunday morning. Post-migration includes URL mapping for internal links, email communication to end users, guest-access re-invites, and a 30-day hypercare period where an engineer triages every reported issue inside the same day.

How is a SharePoint consulting engagement priced?

Three models fit most organizations. Fixed-fee project pricing works for scoped deliverables — a migration, an intranet rebuild, a branding refresh, or a governance rollout — where requirements can be documented up front. Time-and-materials applies to exploratory work and long-tail enhancements where the backlog changes monthly. Retainer support (priced in hours-per-month tiers from 20 to 200 hours) covers ongoing administration, ticket handling, minor customizations, user training, and emergency response with a guaranteed SLA. Migration scope is typically priced per seat or per gigabyte depending on complexity. Every proposal itemizes what is and is not included, so procurement teams can baseline the quote against competing bids. Microsoft 365 license costs are quoted separately and are not marked up.

Do you support SharePoint Framework (SPFx) custom development?

Yes. SPFx work includes web parts, extensions, field customizers, application customizers, and adaptive card extensions targeting the modern Viva Connections surface. Build pipelines run on Node LTS aligned to the current SPFx generator, with solution packaging, CDN hosting on SharePoint Online or Azure Front Door, and automated deployment through the App Catalog. Every solution ships with accessibility testing (WCAG 2.1 AA), localization hooks, and logging to Application Insights so production issues are traceable. Legacy full-trust or sandbox solutions are refactored onto SPFx using a documented migration pattern rather than a rewrite-from-scratch assumption. Where modern features cannot fully replace a legacy customization, the delta is surfaced early in discovery so stakeholders can decide between a Power Platform alternative, a Graph API solution, or a redesigned business process.

How do you design SharePoint information architecture at scale?

Modern SharePoint is a flat architecture built from hub sites, not nested site collections. Design starts with a persona-driven inventory of content audiences and the tasks they perform, not an org-chart mirror. Hub sites group content by business capability (HR, Finance, Project Delivery, Customer) with a consistent navigation pattern, shared theme, and associated audience targeting. Managed metadata and site columns enforce tagging where taxonomy matters — retention, records, regulated content — while labels in Microsoft Purview drive compliance automation. Search is tuned with promoted results, refiners, and result sources so users find content in fewer clicks. Every site template is published as a site design with a PnP provisioning template, so new sites inherit branding, security, and structure automatically rather than drifting from the standard within three months.

How do you secure SharePoint and enforce Microsoft 365 governance?

Governance is written, published, and enforced by tenant policy — not by tribal knowledge. External sharing is restricted at the tenant and per-site level, with sensitivity labels controlling which sites accept guest access and which block it. Conditional access policies require compliant devices for privileged roles, and risky sign-ins trigger step-up authentication. Microsoft Purview delivers DLP for content in motion, retention labels for records management, and Communication Compliance for regulated industries. SharePoint Advanced Management surfaces oversharing reports, inactive site detection, and restricted-access control for high-value sites. Every tenant gets a written governance charter covering provisioning workflow, naming standards, site lifecycle, backup and restore responsibilities, and the audit cadence. Quarterly governance reviews track policy drift and adjust controls against emerging Microsoft 365 features.

What are the options for migrating from SharePoint on-premises?

SharePoint 2013, 2016, and 2019 all move to SharePoint Online, but the migration path depends on starting version, customization footprint, and data volume. Native Microsoft migration tools cover the majority of document libraries, lists, and permissions. SharePoint Migration Tool handles straightforward farms; the Migration Manager agent model suits large distributed environments. Third-party platforms (ShareGate, Quest, AvePoint) are preferred for complex permission remapping, nested content types, or large metadata hierarchies. InfoPath forms, classic workflows, and full-trust code are evaluated case by case and converted to Power Apps, Power Automate, or SPFx. 2013 workflow is retired from Microsoft 365, so migration plans explicitly schedule workflow replacement. Content older than a retention threshold is archived to Microsoft 365 Archive or Azure Storage rather than moved, reducing target footprint by 20–40 percent on average.

Can you integrate Microsoft 365 Copilot with SharePoint content?

Yes, with governance preceding enablement. Copilot surfaces any content a user can already access through SharePoint, OneDrive, and Teams, so permission hygiene and sensitivity labeling have to be completed before enablement — not afterwards. Integration work covers three tracks. First, SharePoint cleanup: oversharing detection, broken-inheritance remediation, restricted SharePoint search for sites still in flight. Second, content enrichment: sensitivity labels applied at scale, retention policies aligned to record classes, and managed metadata reintroduced for high-value libraries so Copilot has better retrieval signals. Third, operational control: DSPM for AI in Microsoft Purview, Copilot audit log review, and ongoing monitoring of AI-generated activity. Each track produces a before-and-after evidence pack so executive sponsors can see that enablement was controlled, not opportunistic.

What qualifications and experience do your consultants have?

Engineers assigned to client engagements hold current Microsoft 365 certifications (Modern Desktop Administrator, Teams Administrator, Identity and Access Administrator, Security Administrator) plus SharePoint-specific depth — multiple people on the bench have supported SharePoint since the 2007 product cycle. The team includes former Microsoft Most Valuable Professionals, community conference speakers, and active contributors to the PnP community initiative. Every consultant rotates through a quarterly internal lab to rehearse outage scenarios, new Microsoft 365 feature rollouts, and hands-on migration drills. Staffing decisions match the engagement profile: compliance-regulated clients are staffed with engineers who have delivered in that exact vertical before, not generalists. Every project has a named technical lead and a named delivery lead so escalation paths are obvious from day one.

Is the support service offered in multiple languages or time zones?

Support coverage spans US Eastern, US Pacific, UK, and Asia-Pacific time zones through a follow-the-sun rotation for retainer clients on the 24/7 tier. Primary support language is English, with working proficiency in Spanish and French available on a best-effort basis. For clients with strict language requirements, a named engineer can be matched for the duration of the engagement. Ticket submission is available through email, a web portal, and a Teams-integrated bot; severity-1 issues additionally escalate to an on-call phone bridge. All tickets are tracked in a shared ITSM platform with visibility for the client, and monthly service reviews report on SLA attainment, ticket volume trends, and any patterns that justify a proactive hardening project rather than repeated break/fix work.

Real Estate

SharePoint Solutions for Real Estate & Property Management

Centralize property documentation, automate lease management, and empower tenants with self-service portals. SharePoint solutions built for real estate professionals.

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SharePoint for real estate operators — commercial brokerages, property managers, REITs, developers, and multifamily owner-operators — has to hold every lease abstract, due-diligence file, cap table, and tenant record in a way that survives a portfolio transaction and a broker-dealer examination simultaneously. Our team designs SharePoint Online environments around property-centric information architecture where each asset has a site collection carrying the lease documents, tenant correspondence, service contracts, capital-project files, and inspection reports the asset manager and property accountant both need.

Lease abstracts get metadata columns for rent commencement, expiration, renewal options, escalations, and CAM reconciliations so a portfolio analyst can filter across the entire book without opening 400 PDFs. Transaction due-diligence rooms — the deal rooms buyers and sellers use during a portfolio sale — get provisioned from a template with a controlled external-sharing model, per-file audit logging, and automatic sunset dates so the room closes when the transaction closes.

Tenant portals for commercial and multifamily properties integrate with property-management systems like Yardi, MRI, or RealPage through Power Platform connectors. Broker-dealer compliance for firms syndicating real-estate securities layers SEC Rule 17a-4 retention and FINRA recordkeeping over the top of the tenant, and RESPA-covered lending activity brings its own document-retention obligations. Migrations from shared drives, Dropbox, or legacy SharePoint 2013 farms typically involve 1,000 to 10,000 users across corporate, regional, and on-site property teams, and our senior consultants build the property-provisioning automation and hub-site architecture that scales as the portfolio grows. Talk to a senior consultant about a property-centric SharePoint environment for your real-estate operation.

Real Estate-Specific Capabilities

Purpose-built SharePoint solutions that address the property management, transaction, and tenant needs of real estate organizations.

Property Management

Centralized property documentation, inspection records, and maintenance tracking organized by property and portfolio.

Lease Management

Complete lease lifecycle management with expiration tracking, renewal workflows, and financial term documentation.

Transaction Management

Automated closing checklists, document collection tracking, and deadline management for real estate transactions.

Tenant Portals

Secure self-service portals for maintenance requests, lease access, billing, and property management communication.

Real Estate Solutions We Deliver

From property documentation to tenant portals, we build SharePoint solutions that streamline real estate operations and improve tenant satisfaction.

Property Document Libraries
Lease Lifecycle Management
Transaction Closing Checklists
Tenant Communication Portals
Maintenance Request Tracking
Listing & Marketing Management
Inspection Report Systems
Agent Collaboration Workspaces

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Case Study

Commercial Real Estate Firm

Challenge:

A commercial real estate firm managing 150 properties needed to centralize lease management, streamline transactions, and provide tenant self-service capabilities.

Solution:

Deployed SharePoint with property-centric document management, automated lease tracking, transaction workflows, and secure tenant portals.

Results:

40% faster transaction closings
Zero missed lease expirations
Self-service portal for 2,000+ tenants
Unified management across 150 properties

Real Estate SharePoint FAQs

Common questions about SharePoint for real estate and property management.

Can SharePoint manage lease documents and expirations?

Yes, we build lease management systems that track all lease documents, key dates, renewal options, and financial terms. Automated workflows send notifications before lease expirations, route renewal approvals, and maintain a complete audit trail of all lease modifications and correspondence.

How do you build tenant portals in SharePoint?

We create secure tenant portals where tenants can submit maintenance requests, access lease documents, view billing statements, and communicate with property management. Each tenant sees only their own information. Integration with property management software keeps data synchronized.

Can SharePoint handle transaction closing workflows?

Absolutely. We implement transaction checklists with automated task assignment, document collection tracking, deadline alerts, and status dashboards. All closing documents are organized in matter-centric folders with version control and approval workflows for each phase of the transaction.

How do you manage property documentation across multiple locations?

We organize document libraries by property, property type, and document category. Each property gets a dedicated site with sections for leases, inspections, maintenance records, insurance certificates, and financial reports. Portfolio-level dashboards aggregate information across all properties.

Can SharePoint integrate with our property management software?

Yes, SharePoint integrates with major property management platforms including Yardi, MRI Software, AppFolio, and Buildium through APIs and Power Automate. This enables automated document generation, synchronized tenant records, and consolidated reporting across systems.

Ready to Modernize Your Property Management?

Get a free assessment and discover how SharePoint can streamline your property operations and tenant services.

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