Terms of Service

Last updated: February 1, 2026

Agreement to Terms

By accessing or using the services provided by SharePoint Support (“Company,” “we,” “our,” or “us”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

These Terms govern your use of our website at sharepointsupport.com and our professional consulting services. Individual service engagements are additionally governed by specific Statements of Work (SOWs) and Master Service Agreements (MSAs).

Services Description

SharePoint Support provides enterprise Microsoft SharePoint consulting services including:

The specific scope, deliverables, timeline, and pricing for each engagement are defined in the applicable Statement of Work, which takes precedence over these general terms where there is a conflict.

Engagement Models

We offer several engagement models to suit different client needs:

  • Project-Based: Fixed-scope engagements with defined deliverables, milestones, and completion criteria for migrations, implementations, and upgrades
  • Managed Support: Monthly retainer agreements with SLA-backed response and resolution times for ongoing environment management
  • Dedicated Engineer: Named SharePoint engineer embedded with your team on a full-time or part-time basis
  • Emergency/Ad-Hoc: Pay-per-incident support for critical issues requiring immediate resolution

Client Responsibilities

To ensure successful service delivery, clients agree to:

  • Provide accurate and complete information about their SharePoint environment, including version, licensing, and user counts
  • Grant necessary access to SharePoint environments, Microsoft 365 admin centers, Azure AD, and related systems as required for service delivery
  • Maintain current backups of all data, sites, and configurations before any migration or modification work begins
  • Designate a primary point of contact with authority to make project decisions and approve deliverables
  • Review and provide feedback on deliverables within agreed-upon timeframes
  • Comply with all applicable laws, regulations, and licensing agreements
  • Pay for services as specified in the Statement of Work

Intellectual Property

Intellectual property rights are allocated as follows:

  • Pre-Existing IP: All intellectual property rights in our methodologies, frameworks, tools, templates, and pre-existing materials remain the property of SharePoint Support
  • Client Deliverables: Custom configurations, code, and documentation created specifically for a client engagement are owned by the client upon full payment
  • Shared Components: Generic components, libraries, or utilities developed during an engagement that are not client-specific may be reused by SharePoint Support in future engagements
  • Microsoft IP: All Microsoft products, services, and trademarks referenced in our work remain the property of Microsoft Corporation

Confidentiality

Both parties agree to maintain strict confidentiality of proprietary and sensitive information disclosed during the engagement. This includes but is not limited to business strategies, technical architectures, user data, security configurations, and compliance documentation.

Confidentiality obligations survive the termination of any engagement for a period of three (3) years, except for trade secrets which are protected indefinitely. We execute Non-Disclosure Agreements (NDAs) upon request and as standard practice for engagements involving sensitive data.

Data Protection and Compliance

We take data protection seriously, particularly for clients in regulated industries:

  • Healthcare: We execute Business Associate Agreements (BAAs) when handling PHI and comply with HIPAA Security Rule requirements
  • Financial Services: We support SOC 2 Type II compliance and maintain audit-ready documentation
  • Government: We adhere to FedRAMP security controls for government cloud environments (GCC/GCC High)
  • General: We follow industry best practices for data handling including encryption, access controls, and secure disposal

For more details on our data practices, please review our Privacy Policy.

Service Level Agreements

For managed support engagements, service levels are defined in the applicable SOW and typically include:

  • Response Times: Ranging from 15 minutes (Critical/P1) to 8 business hours (Low/P4) depending on severity and support tier
  • Resolution Targets: Best-effort resolution targets based on issue complexity and severity
  • Availability: 24/7/365 coverage for emergency support; business hours coverage for standard support
  • Escalation: Defined escalation paths from L1 through L3 support with named senior engineers

Payment Terms

  • Payment terms are Net 30 unless otherwise specified in the Statement of Work
  • Project-based engagements may require milestone-based payments or upfront deposits
  • Managed support retainers are billed monthly in advance
  • Emergency support is billed per incident or at agreed-upon hourly rates
  • Late payments may incur a 1.5% monthly finance charge after 30 days past due

Limitation of Liability

To the maximum extent permitted by law, SharePoint Support's total liability for any claim arising from services shall not exceed the total fees paid by the client for the specific engagement giving rise to the claim during the twelve (12) months preceding the claim.

Neither party shall be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunity, even if advised of the possibility of such damages.

Warranty

SharePoint Support warrants that:

  • Services will be performed in a professional and workmanlike manner consistent with industry standards
  • Personnel assigned to engagements will possess relevant qualifications and experience
  • Deliverables will materially conform to specifications outlined in the applicable Statement of Work

Client must report any warranty claims within thirty (30) days of deliverable acceptance. Our sole obligation for valid warranty claims is to re-perform the deficient services at no additional cost.

Termination

  • Convenience: Either party may terminate with thirty (30) days written notice
  • Cause: Either party may terminate immediately upon material breach that remains uncured after fifteen (15) days written notice
  • Effect: Upon termination, client pays for all services rendered through the termination date, and we deliver all completed work product
  • Transition: We provide reasonable transition assistance for thirty (30) days following termination to ensure continuity

Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including natural disasters, pandemics, government actions, internet service disruptions, or Microsoft platform outages.

Governing Law and Dispute Resolution

These terms shall be governed by the laws of the State of Texas without regard to conflict of law provisions. Any disputes shall first be addressed through good-faith negotiation between senior representatives of both parties for a period of thirty (30) days. If unresolved, disputes shall be submitted to binding arbitration in Houston, Texas in accordance with the rules of the American Arbitration Association.

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms of Service, together with any applicable Statement of Work and Master Service Agreement, constitute the entire agreement between the parties. No modification of these terms is effective unless in writing and signed by both parties.

Contact Information

For questions about these Terms of Service, please contact us or email [email protected].