How fast can you respond to a SharePoint production outage?

Support-plan customers get a 15-minute acknowledgement on severity-1 outages through the on-call rotation, with an engineer actively troubleshooting inside 60 minutes twenty-four hours a day. Severity-1 is reserved for tenant-wide inaccessibility, authentication failure, data loss, or search index corruption affecting production business processes. Severity-2 (feature broken for a specific department) is acknowledged inside one business hour. For ad-hoc emergency engagements without an existing contract, an engineer can typically be on a bridge within two hours during US business hours after the engagement agreement is signed. Every incident produces a written root-cause analysis within five business days, including the Microsoft 365 Service Health correlation ID where applicable, change-management entries reviewed, and a hardening recommendation so the same issue does not recur.

What does a tenant-to-tenant SharePoint migration look like?

Tenant-to-tenant migrations run in four phases. Discovery inventories every site collection, OneDrive, Teams, Planner plan, group calendar, and permission assignment, and maps source-to-target identities. Pre-migration remediation fixes unsupported items — external sharing links, orphaned permissions, oversize files, legacy InfoPath forms, and classic workflows — before the first byte moves. Migration executes in waves grouped by business unit, using a combination of ShareGate, Quest On Demand, or native Microsoft cross-tenant tooling depending on scope, content types, and identity model. Cutover runs on a weekend window with delta-sync passes on Friday evening and Sunday morning. Post-migration includes URL mapping for internal links, email communication to end users, guest-access re-invites, and a 30-day hypercare period where an engineer triages every reported issue inside the same day.

How is a SharePoint consulting engagement priced?

Three models fit most organizations. Fixed-fee project pricing works for scoped deliverables — a migration, an intranet rebuild, a branding refresh, or a governance rollout — where requirements can be documented up front. Time-and-materials applies to exploratory work and long-tail enhancements where the backlog changes monthly. Retainer support (priced in hours-per-month tiers from 20 to 200 hours) covers ongoing administration, ticket handling, minor customizations, user training, and emergency response with a guaranteed SLA. Migration scope is typically priced per seat or per gigabyte depending on complexity. Every proposal itemizes what is and is not included, so procurement teams can baseline the quote against competing bids. Microsoft 365 license costs are quoted separately and are not marked up.

Do you support SharePoint Framework (SPFx) custom development?

Yes. SPFx work includes web parts, extensions, field customizers, application customizers, and adaptive card extensions targeting the modern Viva Connections surface. Build pipelines run on Node LTS aligned to the current SPFx generator, with solution packaging, CDN hosting on SharePoint Online or Azure Front Door, and automated deployment through the App Catalog. Every solution ships with accessibility testing (WCAG 2.1 AA), localization hooks, and logging to Application Insights so production issues are traceable. Legacy full-trust or sandbox solutions are refactored onto SPFx using a documented migration pattern rather than a rewrite-from-scratch assumption. Where modern features cannot fully replace a legacy customization, the delta is surfaced early in discovery so stakeholders can decide between a Power Platform alternative, a Graph API solution, or a redesigned business process.

How do you design SharePoint information architecture at scale?

Modern SharePoint is a flat architecture built from hub sites, not nested site collections. Design starts with a persona-driven inventory of content audiences and the tasks they perform, not an org-chart mirror. Hub sites group content by business capability (HR, Finance, Project Delivery, Customer) with a consistent navigation pattern, shared theme, and associated audience targeting. Managed metadata and site columns enforce tagging where taxonomy matters — retention, records, regulated content — while labels in Microsoft Purview drive compliance automation. Search is tuned with promoted results, refiners, and result sources so users find content in fewer clicks. Every site template is published as a site design with a PnP provisioning template, so new sites inherit branding, security, and structure automatically rather than drifting from the standard within three months.

How do you secure SharePoint and enforce Microsoft 365 governance?

Governance is written, published, and enforced by tenant policy — not by tribal knowledge. External sharing is restricted at the tenant and per-site level, with sensitivity labels controlling which sites accept guest access and which block it. Conditional access policies require compliant devices for privileged roles, and risky sign-ins trigger step-up authentication. Microsoft Purview delivers DLP for content in motion, retention labels for records management, and Communication Compliance for regulated industries. SharePoint Advanced Management surfaces oversharing reports, inactive site detection, and restricted-access control for high-value sites. Every tenant gets a written governance charter covering provisioning workflow, naming standards, site lifecycle, backup and restore responsibilities, and the audit cadence. Quarterly governance reviews track policy drift and adjust controls against emerging Microsoft 365 features.

What are the options for migrating from SharePoint on-premises?

SharePoint 2013, 2016, and 2019 all move to SharePoint Online, but the migration path depends on starting version, customization footprint, and data volume. Native Microsoft migration tools cover the majority of document libraries, lists, and permissions. SharePoint Migration Tool handles straightforward farms; the Migration Manager agent model suits large distributed environments. Third-party platforms (ShareGate, Quest, AvePoint) are preferred for complex permission remapping, nested content types, or large metadata hierarchies. InfoPath forms, classic workflows, and full-trust code are evaluated case by case and converted to Power Apps, Power Automate, or SPFx. 2013 workflow is retired from Microsoft 365, so migration plans explicitly schedule workflow replacement. Content older than a retention threshold is archived to Microsoft 365 Archive or Azure Storage rather than moved, reducing target footprint by 20–40 percent on average.

Can you integrate Microsoft 365 Copilot with SharePoint content?

Yes, with governance preceding enablement. Copilot surfaces any content a user can already access through SharePoint, OneDrive, and Teams, so permission hygiene and sensitivity labeling have to be completed before enablement — not afterwards. Integration work covers three tracks. First, SharePoint cleanup: oversharing detection, broken-inheritance remediation, restricted SharePoint search for sites still in flight. Second, content enrichment: sensitivity labels applied at scale, retention policies aligned to record classes, and managed metadata reintroduced for high-value libraries so Copilot has better retrieval signals. Third, operational control: DSPM for AI in Microsoft Purview, Copilot audit log review, and ongoing monitoring of AI-generated activity. Each track produces a before-and-after evidence pack so executive sponsors can see that enablement was controlled, not opportunistic.

What qualifications and experience do your consultants have?

Engineers assigned to client engagements hold current Microsoft 365 certifications (Modern Desktop Administrator, Teams Administrator, Identity and Access Administrator, Security Administrator) plus SharePoint-specific depth — multiple people on the bench have supported SharePoint since the 2007 product cycle. The team includes former Microsoft Most Valuable Professionals, community conference speakers, and active contributors to the PnP community initiative. Every consultant rotates through a quarterly internal lab to rehearse outage scenarios, new Microsoft 365 feature rollouts, and hands-on migration drills. Staffing decisions match the engagement profile: compliance-regulated clients are staffed with engineers who have delivered in that exact vertical before, not generalists. Every project has a named technical lead and a named delivery lead so escalation paths are obvious from day one.

Is the support service offered in multiple languages or time zones?

Support coverage spans US Eastern, US Pacific, UK, and Asia-Pacific time zones through a follow-the-sun rotation for retainer clients on the 24/7 tier. Primary support language is English, with working proficiency in Spanish and French available on a best-effort basis. For clients with strict language requirements, a named engineer can be matched for the duration of the engagement. Ticket submission is available through email, a web portal, and a Teams-integrated bot; severity-1 issues additionally escalate to an on-call phone bridge. All tickets are tracked in a shared ITSM platform with visibility for the client, and monthly service reviews report on SLA attainment, ticket volume trends, and any patterns that justify a proactive hardening project rather than repeated break/fix work.

⚠️ SharePoint Server 2019 End of Life: October 14, 2026. No extended support available.See 2019 Migration Guide →

500+ Successful Migrations Completed

SharePoint Migration Services

Post-merger M365 consolidation and regulated data modernization — without the drama. Zero data loss across 500+ migrations, compliance preserved throughout, and your people never miss a beat.

Zero Downtime

Full Metadata

Data Integrity

Get Migration Assessment Contact Us

SharePoint migration services fail in three predictable ways: data loss on large libraries, permissions that don't survive the cutover, and users who can't find anything on day one. Our team has run migrations across every scenario the platform supports — SharePoint 2010, 2013, 2016, and 2019 on-premises to SharePoint Online, tenant-to-tenant consolidations following mergers and divestitures, file-share-to-SharePoint modernizations, and cross-region multi-geo rebalances. Zero data loss isn't a marketing claim, it's the result of a methodology: pre-migration content assessment, permissions mapping and preservation, metadata retention, version history transfer, workflow remediation, and a validation phase that reconciles source-to-destination at the item level before decommissioning the source.

Every migration our senior consultants deliver runs through five phases — discovery, architecture, pilot, wave execution, and post-cutover hypercare — with clearly defined exit criteria at each gate. Discovery inventories every site collection, subsite, list, library, workflow, custom solution, and third-party integration touching the source environment. Architecture defines the target information architecture, permissions model, sensitivity labels, and retention policies before a single byte moves.

Pilot validates the migration tooling (ShareGate, Migration Manager, Metalogix, or Mover depending on source and scale) against a representative content sample. Wave execution moves content in coordinated batches sized to your business calendar, with rollback plans if a wave fails validation. Hypercare covers the first 30 days post-cutover when adoption issues surface. Whether the project is a 500-user file share consolidation or a 50,000-seat tenant-to-tenant merger, the discipline is the same. See how our team preserves permissions, metadata, and business continuity across even the most complex SharePoint migration scenarios — and get a fixed-fee scope on your specific environment.

Migration Services We Offer

Whether you're moving to the cloud, consolidating tenants, or migrating from third-party systems, we have the expertise to ensure success.

On-Premise to SharePoint Online

Modernize your infrastructure by migrating from SharePoint Server 2010/2013/2016/2019 to SharePoint Online. SharePoint 2019 reaches end of life October 14, 2026 — no extended support available.

Zero downtime migration
Full metadata preservation
Workflow modernization

Tenant-to-Tenant Migration

Seamless migrations for mergers, acquisitions, divestitures, and tenant consolidation scenarios.

Identity migration
Teams & Groups transfer
Minimal user disruption

File Share Migration

Move from network file shares to SharePoint Online with intelligent organization and metadata tagging.

Structure optimization
Auto-classification
Permission mapping

Third-Party System Migration

Migrate from Box, Dropbox, Google Drive, Documentum, and other content management platforms.

Cross-platform expertise
Content mapping
User training

Our Migration Methodology

A proven 7-phase methodology refined over 500+ successful migrations.

Discovery

Comprehensive assessment of source environment, data inventory, and migration requirements.

Planning

Detailed migration plan with timelines, resource allocation, and risk mitigation strategies.

Design

Target architecture design, information architecture, and governance framework.

Pilot

Proof of concept migration with a representative subset of content and users.

Migration

Phased content migration with continuous monitoring and validation.

Cutover

Final synchronization, user communication, and production switch.

Hyper-Care

Dedicated support period for issue resolution and user adoption.

500+

Migrations Completed

50TB+

Data Migrated Monthly

99.9%

Success Rate

Data Loss Incidents

Migration FAQs

Common questions about our SharePoint migration services.

How long does a SharePoint migration typically take?

Migration timelines depend on data volume, complexity, and customizations. Small migrations (under 1TB) typically take 4-8 weeks. Medium migrations (1-10TB) take 2-4 months. Large enterprise migrations (10TB+) may require 3-6 months. We provide accurate estimates after our initial assessment.

Will there be downtime during the SharePoint migration?

We use incremental migration techniques to minimize downtime. Initial data transfers happen in the background while users continue working. Final cutover typically requires only a few hours of read-only access, scheduled during off-hours to minimize business impact.

Is metadata preserved during SharePoint migration?

Yes, we preserve all metadata including created/modified dates, author information, version history, permissions, custom properties, and content types. Our migration tools and processes are specifically designed to maintain full metadata fidelity.

Can you migrate from non-SharePoint systems?

Absolutely. We migrate from file shares, Box, Dropbox, Google Drive, Documentum, OpenText, and many other content management systems. Our migration specialists have experience with virtually all enterprise content platforms.

What about custom workflows and forms during migration?

We assess all customizations during our discovery phase. Classic SharePoint workflows are converted to Power Automate flows. InfoPath forms are modernized using PowerApps or SharePoint JSON formatting. We ensure business process continuity throughout the migration.

Do you provide post-migration support?

Yes, every migration includes a hyper-care period (typically 2-4 weeks) with dedicated support for issue resolution, user training, and optimization. Extended support packages are available for ongoing assistance.