SharePoint Emergency Support

Emergencies include complete site outages, data loss or corruption, security breaches, authentication failures affecting all users, critical workflow failures impacting business operations, and severe performance degradation making SharePoint unusable.

We guarantee a 1-hour initial response time for all emergencies, 24 hours a day, 7 days a week, 365 days a year. Our on-call engineers are available around the clock and will begin diagnosis immediately upon engagement.

For fastest response, we recommend pre-establishing secure access through a retainer agreement. However, we can work with you to gain emergency access during an incident using secure methods like temporary admin accounts or screen sharing.

We have a 99.7% success rate for emergency resolutions. Our team has handled thousands of critical incidents and has the expertise to resolve even the most complex SharePoint emergencies.

Emergency support is billed at our emergency rate with a 2-hour minimum. We provide transparent pricing upfront before beginning work. Retainer clients receive discounted emergency rates and priority response.