Government Agency Modernizes Intranet

Project Overview

A state government agency serving millions of citizens needed to modernize their decade-old intranet to improve employee communication, ensure accessibility compliance, and enable mobile access for field workers.

The Challenge

The agency's legacy intranet presented multiple problems:

- Low Adoption: Only 15% of employees used the existing intranet regularly

• Accessibility Failures: Non-compliant with Section 508 and WCAG requirements
• No Mobile Access: Field workers couldn't access information remotely
• Outdated Content: News and policies often outdated by months
• Poor Search: Employees couldn't find information they needed
• Siloed Departments: No cross-agency collaboration or communication

  Our Solution

  SharePoint Support delivered a comprehensive intranet transformation:

  Discovery & Design (6 weeks)

• Employee surveys and focus groups across all departments
• Content audit of existing intranet
• Information architecture design
• Accessibility requirements documentation
• Mobile-first design approach

  Intranet Development (10 weeks)

• Modern SharePoint hub site architecture
• Custom branding reflecting agency identity
• WCAG 2.1 AA compliant design
• Responsive layouts for all devices
• Multilingual support for diverse workforce

  Features Implemented

• News & Announcements: Department and agency-wide news with targeting
• Employee Directory: Enhanced people search with org charts
• Policy Center: Centralized, searchable policy library
• Forms Hub: Digital forms replacing paper processes
• Event Calendar: Agency-wide and department events
• Recognition Program: Employee spotlight and awards

  Accessibility Features

• Screen reader optimized navigation
• Keyboard-accessible interactions
• High contrast mode support
• Alt text for all images
• Closed captions for videos
• Accessible document templates

  Mobile Experience

• SharePoint mobile app deployment
• Offline access for key content
• Push notifications for urgent news
• Mobile-optimized page layouts

  Results Achieved

  The new intranet delivered transformational results:

  - 300% increase in engagement from 15% to 60% daily usage

• WCAG 2.1 AA compliant passing third-party accessibility audit
• 10,000+ daily users across all departments and locations
• 95% satisfaction rate in post-launch survey
• 70% reduction in IT help desk tickets for finding information
• Mobile adoption by 4,000+ field workers

  Employee Feedback

  Post-implementation surveys revealed:

  - 92% found information easier to find

• 89% appreciated the mobile access
• 95% found the design modern and professional
• 87% increased their intranet usage

  Governance Established

  Sustainable governance ensures long-term success:

  - Content owner training for 200+ contributors

• Editorial calendar for news and updates
• Quarterly content reviews
• Accessibility testing procedures
• Usage analytics monitoring