What does the engagement process look like?
Our typical engagement follows four phases: (1) Discovery & scoping — 30-minute free consultation followed by a detailed requirements workshop (1–2 weeks); (2) Proposal & SOW — we deliver a fixed-price statement of work with clear deliverables, timeline, and milestones within 5 business days; (3) Implementation — phased delivery with bi-weekly status calls, a dedicated project manager, and a shared project workspace; (4) Handoff & support — knowledge transfer, documentation, user training, and optional transition to our managed support service. You have a named senior consultant as your primary contact throughout.
Do you work with organizations outside the United States?
Yes. We serve enterprise clients across North America (US, Canada, Mexico) and work with multinational organizations on global SharePoint deployments. We have experience with multi-region Microsoft 365 tenants, data residency requirements (GDPR for EU data, Canadian data sovereignty), multilingual SharePoint sites (supporting 42 languages in one deployment), and time zone coordination for global rollouts. All projects are managed in English, with local resources available for select markets.
What size organizations do you typically work with?
We work with enterprises ranging from 250 employees (mid-market) to 50,000+ employees (global enterprises). Our sweet spot is organizations with 1,000–10,000 users where SharePoint is a mission-critical platform, compliance requirements are significant, and the cost of a failed implementation is high. We also serve healthcare networks, government agencies, and financial institutions regardless of size due to their compliance complexity. We do not typically take on small business (<100 user) projects.
How quickly can you start an engagement?
For new client engagements, we can typically begin a discovery/assessment within 1–2 weeks of contract signing. Emergency support engagements can begin within hours — our emergency hotline connects you directly to a senior SharePoint engineer for immediate triage. Managed support contracts can be activated within 3–5 business days for environments with existing documentation, or 2–4 weeks for environments requiring our health assessment onboarding process.
Do you offer references or case studies?
Yes. We have 10 published case studies on our website covering healthcare, financial services, government, manufacturing, legal, technology, retail, and education industries. We can also provide client references for organizations in your specific industry — healthcare CIOs, financial services CTOs, or government IT directors — upon request. Our references typically speak to our methodology, communication quality, and the accuracy of our initial project scoping.